bbetbd Privacy Policy

1Introduction

bbetbd ("we", "our", or "platform") is one of the trusted online betting and casino platforms in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how bbetbd collects, stores, processes, and keeps your personal information secure.

By using our website or services, it is understood that you have read and agreed to the terms of this Privacy Policy. If you disagree with any term of this Policy, please refrain from using our platform.

2What Information We Collect

We collect various types of information when you create an account and use services on bbetbd. This information falls into two main categories:

2.1 Information Provided Directly by You

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (for KYC verification)
• Bank and mobile banking (bKash, Nagad, Rocket, Upay) details — for transactions only
• Residential address

2.2 Automatically Collected Information

• Device information (brand, model, operating system)
• IP address and geographic location
• Browser type and version
• Time and duration of access to the platform
• Pages visited and activity logs
• Information obtained from cookies and similar tracking technologies

3How We Collect Information

bbetbd collects your information through the following methods:

• Registration process: Information you provide when creating an account.
• Login activity: Device and network information during each login session.
• Financial transactions: Payment information provided during deposits and withdrawals.
• Customer service contact: Information you share via live chat or email.
• Gaming activity: Your betting history and game preferences.
• Cookies and tracking: Automatic data collection while browsing the website.

4Use of Information

We use your information for specific, legitimate, and transparent purposes. bbetbd processes your personal information for the following reasons:

4.1 Providing Services

• Creating and managing your account.
• Completing financial transactions including deposits and withdrawals.
• Keeping gaming and betting services active.
• Applying bonuses and promotional offers.

4.2 Security and Compliance

• Identity verification (KYC) and age confirmation — for those aged 21 and above only.
• Preventing fraud, money laundering, and unauthorized activity.
• Meeting legal and regulatory obligations.
• Ensuring authorized access to accounts.

4.3 Service Improvement

• Conducting analysis to improve the user experience.
• Monitoring platform functionality and performance.
• Identifying and resolving technical issues.

4.4 Communication

• Sending important account-related notifications.
• Responding to customer service inquiries.
• Sending promotional information with your consent.

5Disclosure and Sharing of Information

bbetbd does not sell or rent your personal information to third parties. However, in certain circumstances we may share limited information with the following parties:

5.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and managing technical infrastructure. These partners use your information only in accordance with our instructions and under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose necessary information in response to court orders, legal processes, or lawful requests from government authorities. In such cases we will comply with applicable law.

5.3 Fraud Prevention

Limited information may be shared with security agencies to investigate and prevent potential fraud, money laundering, or other unlawful activity.

5.4 Business Transfer

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to new ownership, but this Privacy Policy will remain in effect.

6Cookies Policy

bbetbd uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Cookies We Use

• Essential cookies: Required for the core functioning of the platform. Without these, the site will not work properly.
• Functionality cookies: Help remember your language preferences and login status.
• Analytics cookies: Help us understand how users use the site so we can improve our services.
• Security cookies: Used to detect fraudulent activity and protect accounts.

6.2 Controlling Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

7Data Security Measures

bbetbd follows industry best practices to keep your information secure. Our security measures include:

• SSL encryption: All data transmission is secured with 256-bit SSL encryption.
• Data encryption: Stored sensitive information is kept in encrypted form.
• Secure servers: Our servers are protected by both physical and digital security.
• Access controls: Only authorized staff can access information necessary for their specific role.
• Regular audits: Our security measures are regularly reviewed and tested.
• Two-factor authentication: An additional verification layer is available for account protection.

8Data Retention Period

bbetbd retains your personal information for as long as it is necessary to provide services and meet legal obligations.

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Even after an account is closed, financial transaction and KYC information may be retained for a specified period as required by law.
• Transaction records: Records of all financial transactions are retained in accordance with relevant regulations.
• Cookies data: Deleted at the end of a session or after a set period, depending on the type of cookie.

Once the specified retention period has passed, we securely delete or anonymize your information.

9Your Rights

You have the following rights regarding your personal information:

9.1 Right to Know

You have the right to know what kind of information we hold about you. You can request a copy of your information at any time.

9.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request that it be corrected.

9.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

9.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing or certain other purposes.

9.5 Right to Withdraw Consent

If you have given consent to the processing of your information, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.

To exercise these rights, please contact us by email: [email protected]

10Protection of Minors

bbetbd is for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We verify age during the registration process. If any minor's information has been collected unintentionally, it will be deleted immediately and the associated account will be closed.

If you believe a minor has been incorrectly registered on our platform, please let us know at [email protected].

11Policy Changes

We may update this privacy policy from time to time. Before any changes take effect, we will notify you in the following ways:

• By updating the "Last Updated" date on this page.
• By sending a notification of significant changes to your registered email.
• By requesting your consent again at login where relevant.

We recommend that you visit this page regularly. Continuing to use our platform after any changes means you have accepted the revised policy.

12Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali — contact us through our website.

We will process your request as quickly as possible. Complex requests may take a little longer, but we will keep you informed in such cases.